ParcelHero® works with the independent review site Feefo to collect and publish customer reviews.
15539 Customer Reviews
Excellent service honest punctuality a service followed from the beginning to the end the package arrived at its destination in perfect condition an excellent service thank you seriously recommend it.
First class service. Bike picked up in Scotland on Monday and arrived in Houston, Texas Friday morning.
Cheap and fast. Similar parcel with royal Mail cost twice as much and took 10 times longer.
Very efficient. Excellent information on tracking, could literally follow my parcel on it's journey. Very happy with the service.
Excellent, what parcel2go couldn't collect 5 times in a row, Parcel hub did straight away and was in Australia within 5 days
Fantastic service everyone was extremely helpful and I would definitely use the company again. Highly recommended.
I spent a stressful 3 hours on the website as it didn't show what carrier provided labels in their van as my friend who was delivering the parcel didn't have a printer and where he lives no access. My friend is also disabled. Also typical of these days there was no contact with a person on the telephone.
The service I picked however was excellent and delivery efficient so no problem there. I don't feel I can give more than 3 stars because of the other day online.
To sum up please make clearer online, I was put off doing it ever again.
Poor interface. Very unclear. Automatically changed 'pick up address' to 'drop-off' and then the only option was to cancel/get charged ￡7.
After choosing a courier service and paying as required I had confirmation and went and printed labels as required. No collection or feedback was then provided. After getting in touch with parcelhero I was told to amend or cancel to which I have now cancelled as I was disappointed with the service and lack of communications only to then be charged a fee for cancellation. Extremely poor to charge after a failure on your behalf.
Very easy to arrange a pick up and delivery through Parcel Hero. Courier phoned when on way to collect and arrived within time specified. Will use them next time. Thanks.